AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›AI Outbound Call
Automated outbound calls in natural Thai that collect satisfaction scores and reasons.
- Satisfied0
- Has issue0
- Call back0
- No answer0
Campaign contacts
- Khun Sudarat081 xxx 4521Dialing
- Khun Prasert089 xxx 1178Dialing
- Khun Chanpen062 xxx 9033Dialing
- Khun Anucha095 xxx 2210Queued
- Khun Malee086 xxx 7741Queued
- Khun Weera084 xxx 5067Queued
- Khun Kanjana091 xxx 3392Queued
- Khun Sompong080 xxx 6619Queued
- Khun Ratchanee087 xxx 4405Queued
- Khun Teerawat093 xxx 8156Queued
Go ahead and try it. This screen simulates the system with sample data.
Highlights
Run call campaigns of several thousand calls a day
Calls with unhappy customers are transferred to staff immediately
Reports satisfaction scores and reasons by topic
What AI Outbound Call is and how it helps your organisation
You want to know whether customers are satisfied, but phone surveys need several staff and reach only a handful of people, and almost nobody answers an SMS questionnaire. Payment reminders and appointment confirmations keep the outbound team busy all day with calls that mostly end within a minute.
Khaojai IT's AI outbound call dials automatically and speaks natural Thai on behalf of your staff. It asks for a satisfaction score and the reason behind it, sends reminders or confirms appointments, and records the answers in a table immediately. Campaigns run several thousand calls a day within the hours you set. When a customer is unhappy or raises something complex, the system transfers the call to an agent right away, together with what the customer said.
After go-live, you hear from every customer rather than a sample. Reports of scores and reasons by topic are ready at once with no transcription work, and the outbound team spends its time with customers who genuinely need attention. Khaojai IT designs the conversation to suit your customers and your industry's regulations and connects it to the CRM or contact list system you already use.
Questions buyers ask before starting
Will customers know they are talking to an AI, and will they engage
The system introduces itself as your organisation's automated assistant at the start of the call, following guidelines you set. Conversations are short and natural, and customers can ask for a person or end the call at any time.
How long does the first campaign take to set up
It depends on the complexity of the conversation and data connections. Typically the first campaign starts calling within 4 to 8 weeks, and later campaigns can be configured by your team in days.
Can we import contact lists from our CRM or Excel
Yes. Lists can be imported from Excel or synced from your CRM and customer systems through APIs, and call results are written back to those systems automatically.
Are AI outbound calls compliant with PDPA
The system calls only contacts your organisation has a lawful basis to reach, records consent and do-not-call requests, and keeps recordings for the period your PDPA policy specifies.
AI in this system
AI talks on behalf of staff and records answers in a table immediately.
- 01Follows your surveyAsks questions in order and follows up when an answer is unclear
- 02Understands open answersTurns what customers say freely into scores and reasons in a table
- 03Detects dissatisfactionListens to tone and wording to know when to transfer to staff
- 04Groups reasons by topicClusters customer reasons into topics to show the main issues
Works with the systems you already use
LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs
Questions about AI Outbound Call?
Tell us about it
Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.