AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›Customer service and contact center
Customers get answers on every channel, at any hour
LINE chat, inbound calls, outbound calls and quality checks on every call, with AI that listens and speaks natural Thai.
Go ahead and try it: pick a system, pick an item and press the AI button. The data on this screen is a sample.
Systems we can build
Inbound Voicebot
Answer customer calls in natural Thai and complete transactions within the call.
AI listens, understands and completes transactions, transferring the call when cases get complex.See details ›Incoming call081 234 5678After hours call at 9:14 pm00:00
After hours call at 9:14 pm
Omnichannel Contact Center
Phone, LINE, web chat and email in one screen for your agents.
AI listens to calls and suggests answers to agents in real time.See details ›I got my TV back from the service center yesterday and today it will not turn on again
This is the second time. It is wasting so much of my time
Helpdesk & Ticketing
Every customer request gets a number and an owner, and is tracked until it is closed.
AI categorizes requests, routes them to teams and drafts replies.See details ›PriorityTicketOwnerSLA leftResolve
UrgentTK-10482Chiang Mai branch internet downDoi Kham Coffee00:48
HighTK-10479POS not printing receiptsBaan Suan Supermarket08:50
NormalTK-10475Add 3 users to accounting systemRungrueang Materials41:00
HighTK-10470Reset executive email passwordWichai Law Officeover 01:35
NormalTK-10466License renewal questionSaengthong Kindergarten1:30:00
AI Outbound Call
Automated outbound calls in natural Thai that collect satisfaction scores and reasons.
AI talks on behalf of staff and records answers in a table immediately.See details ›- Satisfied0
- Has issue0
- Call back0
- No answer0
Campaign contacts
- Khun Sudarat081 xxx 4521Dialing
- Khun Prasert089 xxx 1178Dialing
- Khun Chanpen062 xxx 9033Dialing
- Khun Anucha095 xxx 2210Queued
- Khun Malee086 xxx 7741Queued
- Khun Weera084 xxx 5067Queued
- Khun Kanjana091 xxx 3392Queued
- Khun Sompong080 xxx 6619Queued
- Khun Ratchanee087 xxx 4405Queued
- Khun Teerawat093 xxx 8156Queued
Voice QA
Review every contact center call and score it against your criteria instead of random sampling.
AI transcribes and scores every single call.See details ›0:00 / 4:12 Agent Customer Issue
Scorecard65/100
Pick a scorecard item to jump to that moment and see the exact words
Use cases
BankingAI calls customers with payment reminders and appointments, and transfers difficult calls to staff
InsuranceEvery call is checked to confirm all required terms were disclosed
RetailOrder status and address changes are handled in a single chat
UtilitiesAfter-hours incident calls are answered and work orders opened for field crews
Questions about Customer service and contact center?
Tell us about it
Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.