AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›Omnichannel Contact Center
Phone, LINE, web chat and email in one screen for your agents.
I got my TV back from the service center yesterday and today it will not turn on again
This is the second time. It is wasting so much of my time
Go ahead and try it. This screen simulates the system with sample data.
Highlights
See each customer's history across every channel on one page
Calls are summarized automatically after hang up
Measure SLA and quality on every channel
What Omnichannel Contact Center is and how it helps your organisation
Agents switch between the phone system, the LINE OA console, email and the customer database. One customer reaching out on three channels becomes three unconnected cases, and agents ask for the same details again. Team leaders can measure SLA on phone calls only, while nobody knows how long chats and emails have been waiting.
Khaojai IT's contact center brings phone, LINE, web chat and email into one screen. Agents see the customer's history across every channel on one page before they reply. During a conversation the AI listens to the call and suggests answers from the knowledge base in real time, pulling in relevant records such as a claim status or parcel number. When the call ends, the system writes the summary automatically, and SLA and answer quality are measured on every channel.
After go-live, agents answer faster and more accurately without searching several systems, customers never repeat themselves whichever channel they use, and team leaders see queues, SLA and quality for every channel in one place. Khaojai IT shapes the contact center around your team's procedures and connects it to the phone system, CRM and back-office systems you already run.
Questions buyers ask before starting
Can we keep our current phone system and LINE OA
Yes. The system connects to your existing PBX and telephony carrier, LINE Official Account, email and CRM through APIs, with no need to change numbers or move accounts.
Where do the AI suggestions come from, and must agents follow them
Suggestions come from the knowledge base and customer data your organisation defines. The agent decides and edits before sending every time, so replies get faster while people stay in control.
How long does implementation take
It depends on the number of channels and systems to connect. Typically the main channels go live within 2 to 4 months, with further channels and reports added in later phases.
Can we start with a small team
Yes. Many organisations begin with one team or one channel, such as LINE and phone, then roll out to other teams once the workflow settles, with no reinstallation needed.
AI in this system
AI listens to calls and suggests answers to agents in real time.
- 01Listens in real timeTranscribes during the call and picks up the customer's question at once
- 02Suggests answers to agentsBrings knowledge base answers onto the agent's screen mid call
- 03Writes call notesLogs a summary and next steps into the customer's history
- 04Reads customer moodAlerts supervisors when a customer's tone or words turn negative
Works with the systems you already use
LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs
Questions about Omnichannel Contact Center?
Tell us about it
Describe the problem your organisation faces. Our team and AI will recommend the right software and help you think it through.