AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›Helpdesk & Ticketing
Every customer request gets a number and an owner, and is tracked until it is closed.
PriorityTicketOwnerSLA leftResolve
UrgentTK-10482Chiang Mai branch internet downDoi Kham Coffee00:48
HighTK-10479POS not printing receiptsBaan Suan Supermarket08:50
NormalTK-10475Add 3 users to accounting systemRungrueang Materials41:00
HighTK-10470Reset executive email passwordWichai Law Officeover 01:35
NormalTK-10466License renewal questionSaengthong Kindergarten1:30:00
Go ahead and try it. This screen simulates the system with sample data.
Highlights
Receive requests from every channel in one place
Get alerts before requests breach SLA
Pinpoint the root cause of recurring problems
What Helpdesk & Ticketing is and how it helps your organisation
Requests arrive by phone, LINE and email and sit in individual inboxes. Nobody knows which ones have been picked up, who owns them or how long they have been waiting. Customers chase you for updates, and the same problems recur without anyone seeing where the root cause lies.
Khaojai IT's helpdesk receives requests from every channel in one place. Every request gets a ticket number and an owner and is tracked until it is closed. The AI reads the message, categorises it and routes it to the right team immediately, and drafts a reply from the knowledge base for the agent to review before sending. The system warns before a ticket breaches SLA and analyses recurring issues to pinpoint the root cause, such as a particular warehouse or branch.
After go-live, nothing falls through the cracks, customers can check status themselves by ticket number, agents spend their time solving problems rather than finding out who has them, and management sees which teams close within SLA and which problems should be fixed at the source. Khaojai IT builds the helpdesk around your organisation's procedures and connects it to LINE, email, your ERP or the systems you already use.
Questions buyers ask before starting
How long does implementation take
It depends on the number of channels and routing rules. Typically the system is in use within 6 to 10 weeks, and SLA targets and categories can be adjusted by your team after launch.
Can it take requests from LINE, email and web forms
Yes. Requests from your LINE Official Account, email, web forms and phone calls logged by agents all enter one queue, and the system connects to your ERP or customer system to pull order or contract details.
Can the AI categorise or route a request incorrectly
Occasionally, which is why agents can change the category and team in one click and the system learns from the correction. Replies drafted by the AI are always reviewed and sent by a person.
Who maintains the system after go-live
Your team adjusts categories, SLA targets and workflows from the settings screen. Khaojai IT handles technical maintenance, updates and advice under the after-sales service agreement.
AI in this system
AI categorizes requests, routes them to teams and drafts replies.
- 01Categorizes requestsReads each new request and sets its category and urgency
- 02Routes to the right teamPicks the owning team from the request content, no manual sorting
- 03Drafts replies for reviewDrafts replies from past solved cases for staff to edit and send
- 04Groups duplicate requestsClusters similar requests to reveal a shared root cause
Works with the systems you already use
LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs
Questions about Helpdesk & Ticketing?
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