AI Customer Service (Chat & Voice)
Answers LINE and web chats and phone calls, and completes real transactions for customers.
AI answers, completes transactions and hands off to staff when cases get complex.See details ›Voice QA
Review every contact center call and score it against your criteria instead of random sampling.
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Highlights
Transcribes Thai speech with Khaojai Voice
Checks that agents follow the script and requirements
Flags calls at risk of complaints for team leaders to review first
What Voice QA is and how it helps your organisation
Contact center QA teams can sample only a few calls out of thousands each month. Calls where an agent skipped a required disclosure or a customer started to get upset slip through until they become complaints. Human scoring also varies from reviewer to reviewer, and results arrive weeks later.
Khaojai IT's Voice QA transcribes every Thai call with Khaojai Voice and scores it against the criteria your organisation sets, covering every call instead of a random sample. The AI checks that agents follow the script and requirements, such as disclosing terms or verifying identity, and flags calls at risk of complaints for team leaders to review first. Leaders listen only to the highlighted segments, with the transcript alongside.
After go-live, the QA team sees the quality of every call and every agent the same day instead of waiting for a month-end report. Team leaders spend their time coaching from real examples, and compliance has evidence that required disclosures were made. Khaojai IT defines the scoring criteria together with your team and connects Voice QA to the call recording and contact center systems you already use.
Questions buyers ask before starting
How accurate is Thai transcription on low-quality phone audio
Khaojai Voice is built for conversational Thai over the phone and is tuned to your organisation's terminology before launch. Your team can test it on real recordings before deciding.
Does the AI replace the team leader's scoring
The AI gives a preliminary score against the agreed criteria and highlights what to look at. Team leaders still confirm scores and give agents feedback, so every call is reviewed while people make the final call.
Can it connect to our existing call recording system
Yes. The system pulls audio from your current recording platform or PBX through an API or a designated folder, and can send scores back to your contact center or BI system.
Are customer recordings secure and PDPA compliant
Audio files and transcripts are stored in your own environment or the cloud you choose, encrypted with restricted access, and retention and deletion periods follow your organisation's PDPA policy.
AI in this system
AI transcribes and scores every single call.
- 01Transcribes every callConverts calls to text and separates agent and customer speech
- 02Scores against criteriaChecks each item on your QA form and scores it with evidence
- 03Catches banned phrasesFlags impolite language or information that breaks the rules
- 04Ranks risky callsPuts calls with unhappy customers first for team leaders to hear
Works with the systems you already use
LINEMicrosoft 365Google WorkspaceSAPExcelExisting systems through APIs
Questions about Voice QA?
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